Membership services improved

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Our new contact database is already helping us to improve our membership services.

As a modern, professional organisation the Institute needs to record data on its members for administration purposes. This information is stored safely in a secure contact database. During the last half year we have installed a new database and transferred members’ data to this record.

The advantage of the new database is that it provides one place where we can store all the data on our members. The data is used mainly to provide services to members.

Having all the information in one place means we are able to answer questions from members more efficiently and provide services more effectively. Even when you cannot remember your membership number or find your membership card (for that reason we have stopped issuing membership cards).

We can also guide members of the general public more quickly to a professional repairer on our register of accredited members.

Furthermore, the data is used to send The Horological Journal (HJ) to our members. The February issue has just gone to print and will be posted this week to the members who renewed their membership before the 15 January 2016 deadline.

Just in case you missed that deadline, you can of course still renew your membership and make sure you continue to receive the HJ by contacting Zanna Perry on +44 (0)1636 817603 or zanna@bhi.co.uk.

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